Meet Lucy Serret: Lead Product Designer specialising in Accessibility & Inclusive Design

Selected Projects

Designing Loyalty

I led the design of a loyalty marketplace for a telecommunications company, enhancing customer earning opportunities and enabling small and medium businesses to attract post-COVID customers.

Several mobile phones laid out next to each other featuring key screens from the Merchant Business Portal

Flexible Form Builder

I designed a custom web-based form builder for a B2B Tech & Innovations company, guiding the project from research to high-fidelity designs.

Floating cluster of form fields and template components

Inclusive Banking

Assessing the usability and accessibility for an Australian bank's new payment solution, this research project I led drove software and hardware improvements, enhancing usability and embedding inclusive research practices in the organisation's UX operations.